GranTerre
PSP helped us build an integrated customer care system, connecting marketing, quality and operations. The process developed gradually, with constant, careful monitoring of activities.
People
supporting people.
People
supporting people.
We design customer service experiences that connect people, processes and technology. Every relationship matters.
Our vision
AtPSP,webelieveeveryrelationshipstartswithpeople.WedesignCustomerServiceexperiencesthatcombinestrategy,technologyandhumancaretomakeeveryinteractioncount.
Companies we work with
- Barilla
- Sperlari
- GranTerre
- Mutti
- Granarolo
- Bormioli Luigi
- Otis
- Parmalat
- Lactalis – Nestlé
- Ceam
- Area Sicura
- CPL Concordia
- First
Our expertise
Three ways to make every customer relationship simpler and more useful.
CX Strategy We design the evolution of customer service around objectives, people and processes. Learn more Automation & System Integration We connect channels, systems and AI to simplify requests and deliver consistent responses. Learn more Customer Operations We manage customer service conversations and processes, every day and across every channel. Learn more
Projects and results.
Real projects that show how we work. Explore our clients' stories.
Relationships that make a difference
What our clients say
Sperlari
PSP has proved a reliable partner, honouring its commitments and promoting effective collaboration among all the stakeholders involved.
Sperlari
We needed to make our consumer service increasingly independent and able to evolve over time, minimising escalations to our team. Together with PSP, we built a strong, skilled structure capable of handling most requests independently and involving us only when truly necessary.
3 testimonials · Discover our clients' experiences
Service, in numbers.
Experience, annual volumes
and service levels.
- Years of experience
- Calls handled automatically by IVREvery year
- Chatbot interactionsEvery year
- Inbound and outbound callsEvery year
Service levels
Service Level Agreement- Chatbot understanding
- +96%
- Operational continuity
- 100%
- Handling of critical service requests
- +99.4%
Frequently asked
questions
Clear answers about how we work, our technologies and our customer services.
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