Inbound Contact Centre: a new PSP project
An inbound contact centre project built around a complex telephone infrastructure with automatic speech recognition added to the IVR.
We recently launched an inbound contact centre for a well-known multinational leader in the design and production of satellite devices for the automotive sector.
To launch and manage the service, we implemented a complex telephone infrastructure with an automatic speech recognition system added to the IVR.
The ASR system (Automatic Speech Recognition, which transcribes spoken words) was also linked to Jeko, the software developed for ticket management.
Jeko includes applications and web apps not found in the best-known software of its kind, providing a real advantage in managing consumer contacts.
Jeko helps reduce ticket handling and resolution times efficiently and effectively.
This ensures reliable, secure responses and detailed analysis of data deliberately collected in a structured, thorough way.
We develop innovative technology for designing and managing inbound contact centre services, customising each solution to create a tailored service.
