PSP managing Parmareggio Consumer Service

Caseifici Granterre chose PSP to manage Parmareggio Consumer Service.

Our contact centre has become an important part of a company strategy aimed at improving customer experience. Our innovative customer care approach focuses on the customer's overall experience and adds value to interactions between companies and customers. PSP's advantage is managing customer care with appropriately trained staff aligned with the brand's style and tailored software to examine relationships and the effectiveness of the feedback provided.

Every customer contact receives a relevant, personalised response, avoiding handoffs to other numbers or channels that would force customers to explain their request a second or third time. When company contacts need to be involved, PSP's customer care team uses the dedicated applications in Jeko NexIA to handle this step directly.

The solution goes beyond forwarding requests: it creates genuine integration and active collaboration between PSP, company contacts and any other partners involved in managing the service.

PSP contributed all its expertise to ensure high-quality customer relationships and contacts. This includes communication skills, sensitivity to potential issues and tools that simplify request handling throughout the workflow. Sharing is one example: it allows the contact centre and other parties involved in consumer requests to share information.

We thank Caseifici Granterre for choosing our company once again and renewing its trust in our work and approach.