Top Contact Center: our customer service recognised among Italy's best
The German Institute for Quality and Finance published its latest ranking of the best customer services in Repubblica Affari&Finanza. Among the 344 companies analysed, five of the 16 award winners in the Fast-Moving Consumer Goods – Food category rely on us for outsourced consumer service
Once again this year, the German Institute for Quality and Finance published its ranking in Repubblica Affari&Finanza of the companies offering Italy's best customer service across three contact methods: telephone, chat and email. In an increasingly digital, omnichannel environment, effective touchpoints are essential to consumers, their experience and their trust in a company.
The study selected a panel of 344 companies, divided by sector and product category.
The ranking was based on a survey of a representative sample of users who had directly contacted these companies during the previous 12 months. They were asked to rate their satisfaction with telephone, chat or email contact centre services, assessing availability, response times, courtesy, expertise and problem-solving. These are essential elements of a high-quality customer experience that shapes consumers' memories and a company's brand reputation over time.
Results were calculated as a percentage of the score achieved by the highest-ranked company in each sector. The 'Number 1' award went to the best company in each category, while the 'Top Contact Center' seal recognised companies scoring above their sector's average.
Among the 16 companies analysed in the Fast-Moving Consumer Goods – Food category, one finding gives us great satisfaction: five of those awarded for customer service excellence rely on us to manage their customer care.
Experience truly makes a difference in our work. Years in the sector have taught us to understand and anticipate customer needs, notice hidden details and subtle differences, and respond with fast, effective solutions.
Our clients find a reliable partner who stands out from the competition. Supporting leading companies, often behind the scenes, is quiet but meaningful recognition. It confirms that choosing our services helps companies build strong, valuable relationships with their own customers.
Article and full ranking on Repubblica Affari&Finanza:
