Artificial intelligence in customer care works when it starts with business priorities and truly improves processes, operators' work and the customer experience.
PSP strengthens its partnership with the GranTerre Group, offering personalised, multichannel customer service through specialist expertise and Jeko NexIA technology.
Bia Home & Garden celebrates its 25th Christmas Market with an instant-win competition, daily prizes and a final draw. Simple mechanics reward customers with an engaging experience and showcase the company.
Contact Centre 2.0 moves from a cost centre to a strategic asset, combining technology — AI, automation and data analysis — with a focus on people, empathy and relationships. Those able to balance efficiency with customer care will stand out and build loyalty.
The German Institute for Quality and Finance published its latest ranking of the best customer services in Repubblica Affari&Finanza. Among the 344 companies analysed, five of the 16 award winners in the Fast-Moving Consumer Goods – Food category rely on us for outsourced consumer service
Renewal of ISO/IEC 27001:2022 certification recognises our ongoing commitment to information security and the protection of the data we manage every day when providing customer services.
A detailed analysis by the Politecnico di Milano's Observatory highlights AI's impact on customer service and, in particular, how it can support an omnichannel customer experience.
The Cisco AI Readiness 2024 report shows that, although many companies claim to have an AI strategy in place or under development, only a minority are genuinely ready to adopt AI.
According to the Politecnico di Milano's Observatory, Italian customers prefer human contact in their omnichannel experience but use virtual assistants when they consider it necessary.
How customer service, consumers and contact channels have evolved over time: from posted letters to intelligent chatbots with natural language recognition.
EY Italy's research into artificial intelligence provides a starting point for sharing our experience of applying it in the company and how it has helped improve our customer service operators' daily work.
Thanks to Parmalat, we developed a project connecting consumer service with e-commerce support, improving the efficiency and professionalism of both to enhance the customer experience.
Consumer complaints have enormous potential for companies because they highlight opportunities for improvement that might otherwise have gone unnoticed.
The AI-powered voicebot as a new customer service tool: an innovative project we developed to meet the needs of increasingly customer-focused companies.
An important result for us and for the companies entrusting us with customer service and the care of their customers and consumers. We are proud to be in the ranking again this year.
Our customer service experience has shown us that people taking part in traditional points collections prefer digital customer support when requesting information.
Would you like someone to summarise the key points of the emails you received last week, or suggest ideas for healthier food shopping? Assistant with Bard could help with all this and much more.
Can the relevant production site be involved immediately in a product complaint? Yes, through Sharing, an application within our Jeko ticket management software.
How can a contact centre handle call surges during a food safety alert? Discover how to avoid losing contacts and collect data correctly for effective follow-up.
