Jeko NexIA is a cloud platform for advanced customer service management, designed both for companies with complex processes and structures and for smaller businesses.

How does Jeko NexIA use artificial intelligence?

AI is used to recognise requests, assign topics, generate automated responses, close tickets and identify recurring anomalies. It can support operators or independently manage repetitive, recurring requests.

Can workflows and rules be customised?

Yes. Jeko NexIA supports advanced configuration of workflows, statuses, tasks, permissions and approval processes.

Can Jeko NexIA integrate with other systems?

The full Enterprise version allows Jeko NexIA to integrate with external systems and automate data updates.

Jeko NexIA: cloud platform for Customer Service

Jeko NexIA combines AI, automation, control and customisable workflows for advanced customer service management.

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Customer Service as a strategic asset.

Jeko NexIA is our in-house cloud platform for companies managing complex processes, high request volumes and structured organisations. It builds on the operational experience we have gained over time managing multichannel customer services, including highly critical services.

Jeko NexIA is ideal for those who see customer service as a strategic asset, rather than simply a set of tickets to handle.

Simple to use, powerful to configure

The interface supports operators and supervisors, while workflows, ticket layouts, permissions and dashboards adapt to the company's real processes.

Ticket layouts customisable by role.
Lists, filters and dashboards always available.
Configurable permissions and visibility.
Approval workflows, escalation and tasks associated with tickets.

AI and automation supporting the team

The platform can recognise requests from emails and forms, assign topics, suggest or send responses according to configurable rules, close tickets and flag unusual recurring patterns. The organisation remains in control of the level of autonomy.

Control and governance

Dashboards show queues, channels, workloads and pending activities. Each view respects assigned permissions, so information is accessible only to authorised roles.

Integration with business ERP systems

Jeko NexIA can integrate with major business management systems. PSP has developed connectors and automated data exchange workflows with ERP platforms, including SAP® environments, to synchronise master data, products, tickets and operational information.

Advanced reporting

Jeko NexIA integrates Business Intelligence capabilities based on Microsoft Power BI®, enabling configurable dashboards and customised indicators. Customer Care, Quality and Customer Operations managers can monitor tickets, SLAs, complaints, trends, process performance and business KPIs in real time through interactive views tailored to different organisational roles.

A configuration suited to your organisation

The right response, even as complexity grows: we configure the software around the features your company actually needs.

Jeko NexIA uses a feature-based model. It is available as SaaS with features classified into three levels:

Base
Extended
Enterprise

The three levels reflect the complexity, automation and governance of the features.

Each company can select and combine the features best suited to its processes, building a tailored configuration.

Frequently asked
questions

Clear answers about how we work, our technologies and our customer services.

Any other questions?

Let's discuss your project.

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