Product complaint management: when Consumer Service talks directly to the production site
Discover Plant, the product complaint management application for companies' production sites
The expertise we have gained managing Customer Service has made our company particularly attentive to our clients' needs, anticipating them with targeted products designed to meet specific requirements. These versatile products may be of interest to any company. Our focus on the food industry for almost 40 years, however, has given us expertise that makes a real difference and adds value for the companies that choose to work with us.
Our experience managing consumer service in the food sector helped us design, refine, customise and develop Plant.
What is it about?
Plant is an on-demand application within our ticket and complaint management software, designed for companies' production sites.
How does it work?
When a consumer service operator receives a product complaint, the ticket is handled, resolved and closed for the consumer according to procedure, while also being assigned to the production site involved.
What happens when the production site receives the complaint?
A diagnostic process is initiated for the product and production line, with all checks, analyses and verifications performed. Findings are recorded in the ticket and shared with the quality manager.
Why should a food company use Plant?
Because it is essential to trace every issue within the production chain, investigate its origins and be able to intervene promptly.
Attention to sensitive issues such as potential product non-conformities is part of a growing commitment by companies to invest in meaningful customer satisfaction, putting consumers and their voices at the centre.
In addition to Plant, Jeko offers other useful applications designed specifically for companies, helping customer service teams resolve reports quickly and efficiently while improving each customer's experience.
